12 Apr Study Abroad Conference 2019 – Catania, Italy
We are delighted to announce our second IH Study Abroad Conference from the 2nd – 3rd May 2019 in Catania, Italy.
Here are some reasons why you don’t want to miss this event:
- Discuss and share what’s new in our industry with peers and colleagues
- Network with IH schools in a more relaxed and fun way
- A unique opportunity to learn and do business at the same time
- Enjoy some lovely weather, sea and Sicilian food!
It starts at lunchtime on Thursday 2nd May with presentations from schools and agents, individual meetings, and a welcome dinner and drinks.
On Friday 3rd May, we will have plenary sessions and workshops with international speakers, such as Nicola Lutz, from No Fluff (and Study Travel).
Nicola will be delivering a session on the ‘Customer Experience – differentiation through amazing customer journeys, from agent to school and home again‘. Many of you will know Nicola as one of the Directors of Study Travel. Nicola is a trained coach and mentor and has been training people in sales for 23 years. She believes good customer journeys equal increased sales.
In the afternoon there will be a really interesting Panel Discussion between representatives from IH schools and agents offering an insight into both worlds. The day will end with a fun team building activity and dinner.
On Saturday 4th in the morning, there is an optional guided tour of Catania which participants are more than welcome to join us for!
On Saturday 4th there is also an optional fam trip to Malta to visit our school IH Malta.